Returns & Shipping Policy
30-DAY RETURN POLICY
Pacific Lamp Wholesale strives to provide our customers with an excellent online shopping experience. Know that our products are the highest-quality LEDs on the market and we want our customers to be 100% satisfied with their purchases. If for some reason, you are not satisfied with your product, you may submit a request to return the merchandise for a refund within 30 days of the invoice date.
All returns must be preapproved by Pacific Lamp Wholesale staff; the request should reference your name, the order number and the product in question. In addition, the product to be returned must be in the original packaging in new condition with the return shipping prepaid (CUSTOMER PAYS RETURN SHIPPING).
Pacific Lamp reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Please note that shipping costs are not refundable and that all Special Order and Promotional items are not eligible for return.
Know that Pacific Lamp Wholesale values your business and that we are here to earn your business and to provide you with a world-class online experience!
The vast majority of products offered by Pacific Lamp Wholesale provide a manufacturer's warranty! This information is listed on the product pages of our website where you will also find links to the specification sheets of each product that also denote warranty terms.
After 30 days, the customer is responsible for the shipping cost of warranty replacement(s). Please note a manufacturer's statement of Average Rated Life Hours does not imply a warranty.
We do not pay for your return shipping unless an error was made by Pacific Lamp or by the selected fulfillment partners in your transaction. We suggest shipping the returned product with FedEx or UPS or USPS so that proper tracking can be obtained.
DAMAGED AND DEFECTIVE ORDERS
If you receive a damaged or defective item, please contact us via e-mail, phone or live chat. Please have your order number or a name the order was placed under ready and we will rectify the issue immediately!
We technically don't "exchange" orders. We find the easiest way to handle an exchange is to make your return and place a new order for the correct product.
Please contact us and we will gladly assist you in this process.
All LED fixtures are considered Special Order items. They are only eligible for a refund when the manufacturer is willing restock the item. In the event that the item in question can be returned, all applicable restocking fees and return expenses will apply.
If you question your purchase, please allow an Account Manager to assist you with your fixture purchases.
SPECIAL ORDER, DISCONTINUED, and NON-STOCK ITEMS
Special orders, Discontinued, and Non-stock items are sold as final sale products and are not eligible for return.
Please allow an Account Manager to assist you in this kind of purchase in order.
There are no restocking fees for LED lamps and non-fixture related items that are returned in like new condition. The assessed condition of the returned product is to be determined solely by Pacific Lamp staff upon receipt of the product. Should the product not meet the new packaging criteria or should there be damage or wear and tear to the product; all restocking fees will apply and your return eligibility for that item will be waived.
If you question the return eligibility of any product, please feel free to contact us and to provide further documentation so as to avoid unnecessary fees and undue processing delays.
KNOW THAT WE ARE HERE TO HELP, THANKS FOR YOUR BUSINESS!